Thank you for shopping with Natalie Grace!
We'd love to hear from you! Whether it's a review, in regards to a clothing item, or your order, feel free to reach out!
Here are a few FAQs:
What is a restock request?
When your favorite item sells out before you are able to purchase, there will be an option to "REQUEST A RESTOCK". By submitting your restock request, you will be notified by email or text-message as soon as the product becomes available again! The first to sign up for a restock notification will be the first in line to be notified when the item is restocked.
How can I contact you about my order?
The easiest way to contact us is via email! Please email shopnataliegrace@gmail.com with any questions about your order! Please be sure to include your order number within the email! What is your shipping policy? We currently have FREE SHIPPING for all domestic orders in the US! We pride ourselves in processing your orders efficiently!
How tall are you?
I am am 5’10
What size are you?
I typically wear a size MED/LG in tops and dresses. Bottoms, I am normally a size 10-30/31 and a Large in lounge wear.
What is your return policy?
Returns If for some reason you are not 100% satisfied with your order (we hope you will be!), we accept returns within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit. ALL BLACK FRIDAY DOORBUSTERS ARE FINAL SALE. ALL ITEMS SOLD 30% OFF OR MORE ARE FINAL SALE. ALL ITEMS MARKED 'FINAL SALE' ARE NOT ELIGIBLE FOR RETURNS! RETURN CONDITIONS:
• Any reduced-price items of 30% off or more or merchandise marked “SALE" or "Final Sale" cannot be returned.
Pre-Orders are final sale.
Body Suits are final sale.
Bralettes are final sale.
Accessories are final sale.
Items with price ending in .99 ARE FINAL SALE!
All original tags must be attached.
***Unfortunately, you will not receive credit if items are defected and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.
RETURN ADDRESS:
To return,
1.) Please make sure your order meets our return criteria and is not a final sale item before you complete your return! :)
2.) Include your Order Number (included in your original order confirmation email and printed invoice!) and Reason for Return! (i.e. wrong size, defective item, etc.)
3.) Items always ship for free, however, we are unable to offer free returns. Please use the courier of your choice to return your item(s)! Shop Natalie Grace Attn: RETURNS DEPT. 582 Patrick Road Quitman, GA 31643
• Please allow 3-4 business days for oto receive your return, and 7-10 business days for our return department to process your return and store credit.
• You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.
What is a restock request?
When your favorite item sells out before you are able to purchase, there will be an option to "REQUEST A RESTOCK". By submitting your restock request, you will be notified by email or text-message as soon as the product becomes available again! The first to sign up for a restock notification will be the first in line to be notified when the item is restocked.
How can I contact you about my order?
The easiest way to contact us is via email! Please email shopnataliegrace@gmail.com with any questions about your order! Please be sure to include your order number within the email! What is your shipping policy? We currently have FREE SHIPPING for all domestic orders in the US! We pride ourselves in processing your orders efficiently!
How tall are you?
I am am 5’10
What size are you?
I typically wear a size MED/LG in tops and dresses. Bottoms, I am normally a size 10-30/31 and a Large in lounge wear.
What is your return policy?
Returns If for some reason you are not 100% satisfied with your order (we hope you will be!), we accept returns within 30 days of purchase of unworn, unwashed, undamaged or defective merchandise purchased on our site in exchange of store credit. ALL BLACK FRIDAY DOORBUSTERS ARE FINAL SALE. ALL ITEMS SOLD 30% OFF OR MORE ARE FINAL SALE. ALL ITEMS MARKED 'FINAL SALE' ARE NOT ELIGIBLE FOR RETURNS! RETURN CONDITIONS:
• Any reduced-price items of 30% off or more or merchandise marked “SALE" or "Final Sale" cannot be returned.
Pre-Orders are final sale.
Body Suits are final sale.
Bralettes are final sale.
Accessories are final sale.
Items with price ending in .99 ARE FINAL SALE!
All original tags must be attached.
***Unfortunately, you will not receive credit if items are defected and/or not in original condition + a shipping fee will be charged to your account in order to ship the item(s) back to you.
RETURN ADDRESS:
To return,
1.) Please make sure your order meets our return criteria and is not a final sale item before you complete your return! :)
2.) Include your Order Number (included in your original order confirmation email and printed invoice!) and Reason for Return! (i.e. wrong size, defective item, etc.)
3.) Items always ship for free, however, we are unable to offer free returns. Please use the courier of your choice to return your item(s)! Shop Natalie Grace Attn: RETURNS DEPT. 582 Patrick Road Quitman, GA 31643
• Please allow 3-4 business days for oto receive your return, and 7-10 business days for our return department to process your return and store credit.
• You will receive an online store credit via email. This store credit will be applied to the original email and account your purchase was made on.
Contact form
Let us know how we can help you! Fill out your name, email, phone number, and your request!